Refund Policy

At The KARENS, we strive to provide our customers with the highest quality products. However, we understand that there may be instances when you are not completely satisfied with your purchase. In such cases, here’s our refund policy:

Defective Items:

If you have received a defective item, please contact us immediately at thekarens2021@gmail.com. Please include details of the defect along with clear photographs. Once we verify the defect, we will replace the item.

Non-Defective Items:

Please note that we do not accept returns or exchanges for non-defective items. We encourage you to carefully review your order before finalizing the purchase. If you need more information about a particular item, feel free to reach out to us at thekarens2021@gmail.com.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exceptions:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, even for defective items.

Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

This policy is subject to change without prior notice. For any further questions or clarifications, please contact us at thekarens2021@gmail.com.